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Tech Support

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Expert Support is
Just a Phone Call Away

If you run into a problem in the field, our experienced technical support team is just a phone call or an email away.

Before You Contact Us

So that we can best help you quickly troubleshoot and resolve your problem, please have the following available before you contact us:

Model and serial number of the indoor unit and outdoor units you are calling about

Any error code you have received

All service tools on hand to gather required information for troubleshooting, such as a multi-meter, refrigerant gauge set, psychrometer, and manometer

Fujitsu Support

If you’ve not done so already, you’ll want to download the free Fujitsu Mobile Technician App, which is available in both the Apple Store and Google Play Store

If calling for Fujitsu Tech Support, a ticket or case number may be required. Please contact Factory Fujitsu Tech Support at 1-866-952-8324, listen to the options, and then select the appropriate response.