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Tech Support

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Expert Support is
Just a Phone Call Away

If you run into a problem in the field, our experienced technical support team is just a phone call or an email away.

Before You Contact Us

So that we can best help you quickly troubleshoot and resolve your problem, please have the following available before you contact us:

Model and serial number of the indoor unit and outdoor units you are calling about

Any error code you have received

All service tools on hand to gather required information for troubleshooting, such as a multi-meter, refrigerant gauge set, psychrometer, and manometer

Cooper & Hunter Support

If you’ve not done so already, you’ll want to download the free Cooper & Hunter Mobile Technical Support App, which is available in both the Apple Store and Google Play Store. 

When you choose Cooper & Hunter products for your home or business, you gain professional technical support from their heating and cooling experts.

Product manuals, troubleshooting guides and warranty details are available 24/7 on the Cooper & Hunter website . But if you need more, they’re available to answer your questions, offer helpful advice and point you in the right direction to make sure that your purchase serves you well.

Cooper & Hunter Technical Support is available at (786) 953-6706 Monday through Friday, 9am to 5pm, Eastern Standard Time to provide one-on-one assistance and warranty support in five languages:  English, Spanish, Mandarin, Russian, and Ukrainian.